Help & Technical Support
Got questions? Check out my answers to the most common questions below, and if you still need help just ask my team: info@artofcoaching.com
Billing and Technical Questions
I’m sorry you’re experiencing a problem at checkout. Please double check that the card you’re paying with is registered to the address you’re entering. If you are receiving an error message regarding your zip code, please contact your bank to make sure you have the correct zip code/post code registered for that card. If the problem continues, contact my support team: info@artofcoaching.com
No. The checkout uses Stripe.com, one of the most secure and reputable payment processors available. All card numbers are encrypted so your credit card details are safe!
If you are joining Valued and are already a member of Bought In (or vice versa), your login details will be the same to access both in the same portal. If you’re signing up for your first course, I’m sorry about that – sometimes these emails end up in spam folders and get automatically deleted. Please check your spam/junk folder. If your welcome email isn’t there, please contact my support team and they’ll resend your login details promptly.
Your “username” is the same email address that you signed up with when you purchased the course. If you can’t remember which that is, check where you’re receiving emails from me about the course, and this will be the email address you can use to log in. If you are joining Valued and are already a member of Bought In, your login details will be the same for the two courses (both accessed from here).
Don’t worry, you can update your password using the “Forgot Password” reset button on the login page.
This will send an email to the account you signed up with including a link to reset your password. If the email doesn’t come through, please check your spam folder (or “other” inbox if you use Hotmail), as it may have landed there.
If you’re having trouble following the rest, let my support team know and they’ll be able to set you a new password.
If you are joining Valued and are already a member of Bought In (or vice versa), your login details will be the same.
Bought In and Valued each have a 14-day risk-free guarantee, so if you go through the course and feel you haven’t learned anything new, write to my team at info@artofcoaching.com and we will refund you 100% of the course fee.
You can log in here: https://courses.artofcoaching.com/login
And to save the home page to your bookmarks so you can get in with one click, it’s: https://courses.artofcoaching.com/welcome/
Questions for Valued members
When you sign up, you’ll get immediate access to the entire course. It’s designed as a progression – to go through from start to finish. You have lifetime access, and you’re free to go through the course at your own pace.
No! The course is flexible to fit around your schedule. You can go through it whenever you like, wherever you like. And you have lifetime access.
No expiry date here – you’ll have lifetime access.
For the moment, to safeguard the videos against piracy, they’re not downloadable. But you’re able to access the course from any device that has an internet connection – as well as written summaries of every module and multiple worksheets.
Questions for Bought In members
When you sign up, you’ll get immediate access to the first half of the course that covers the science and theory. The second half of the course on application is split into four weeks, and you’ll get access to these each week on Monday. The course is self-paced and you will have lifetime access to it, so you can easily progress through the modules whenever your schedule permits.
You’ll have immediate access to part one, and for part two you'll receive a new video each weekday for four weeks.
No! The course is flexible to fit around your schedule. Once you have access to a module, you’ll be able to go through it whenever you like, wherever you like. And you have lifetime access.
No expiry date here – you’ll have lifetime access.
The National Strength and Conditioning Association have approved 1.5 CEUs in category D for individuals who successfully complete this course.
Completion of the course and receiving the CEUs is dependent on studying all course modules and field guides, and passing the Bought In Exam which tests course members on the subjects studied in the course and supplementary bonus materials.
It’s a five-week course, however you’ll have lifetime access so you can go through things at your own pace.
For the moment, to safeguard the videos against piracy, they’re not downloadable. But as well as super in-depth videos, every module comes with a write-up, as well as bullet-point summaries of the information you’ll be learning.